FAQ

Introduction

What is Copperx Payment Gateway?

Copperx Payment Gateway allows businesses to accept crypto payments across multiple networks, including Solana, Ethereum, Polygon, BNB Smart Chain, Tron, Optimism, and Arbitrum. It supports:

• Instant wallet withdrawals

• Refund management

• Tax and promo code support

• Processing fee collection from payers

• One-time and recurring payments

You can also accept credit and debit card payments by connecting your Stripe account with Copperx for a single checkout experience.

Copperx Payment Gateway is non-custodial, ensuring complete security by directly withdrawing payments to your wallet.

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Is the Copperx Payment Gateway non-custodial?

Yes. Copperx does not hold or manage your funds at any point. Payments made by users are directly withdrawn to your wallet, ensuring complete security and control over your received funds. You have full ownership and access to your assets at all times.

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Accepting Crypto Payments

What networks and tokens can I accept for crypto payment?

You can view all supported networks and tokens on the Copperx Payment Methods page.

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Why is a gas fee charged for the Ethereum and Tron networks?

Gas fees are required for processing transactions on the Ethereum and Tron networks. During busy network periods, the gas cost can be as high as:

• $25 per transaction on Ethereum

• $10 per transaction on Tron

To reduce the burden on businesses for micropayments, Copperx offers the option to collect the payment processing gas cost from end customers.

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Where do I receive my payment? Is it instant?

Each payment is credited directly to your wallet. Yes, payments are instant.

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Can I accept credit card and debit card payments?

Yes. You can accept card payments in a single checkout by connecting your Stripe account with Copperx. Key details:

• Card payments are processed by Stripe

• Funds are deposited to the bank account connected to your Stripe account

• Copperx does not charge any additional fees for this service