> For the complete documentation index, see [llms.txt](https://docs.copperx.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.copperx.io/support/clear-your-stuck-payments.md).

# Clear Your Stuck Payments

⚠️ Already Paid but Your Session Hasn’t Updated?\
If you've completed your payment but your session still isn't active, use our recovery tool to manually verify and process your transaction.

### 🔁 How to Use the Recovery Tool

1. Visit <https://dashboard.copperx.io/recovery>
2. Select the network you used (e.g., Solana Mainnet).
3. Paste the transaction hash from your payment.
4. Click **"Reprocess"** to submit your request.

We’ll review your transaction and respond based on its status.

### ✅ What Happens Next

You’ll receive one of the following responses based on your payment’s status

<table><thead><tr><th width="188.21875">Problem</th><th width="209.5546875">Explanation</th><th>Action Required with possible solution!</th></tr></thead><tbody><tr><td>Partial Payment</td><td>Checkout session is incomplete.</td><td><strong>User action</strong>: It looks like the payment you submitted is incomplete.<br>Please complete the remaining amount to activate your session..</td></tr><tr><td>Complete Payment</td><td>Checkout session is already completed.</td><td><strong>Business action</strong>: The transaction has already been successfully processed through Copperx.<br>Please review the details and manually credit the user’s account as appropriate.</td></tr><tr><td>In Process</td><td>The transaction is already being processed.</td><td><strong>Copperx action</strong>: The transaction has been detected. Please wait for network confirmation before proceeding with any further actions.</td></tr><tr><td>Missing Payment Intent</td><td>Payment intent amount or currency is not set. This is happens when user just sent payment to previously save address.</td><td><p><strong>No action</strong>: At the time of checkout, no payment address was configured in the QR code.<br>If funds were sent to a random or incorrect address, they <strong>cannot be recovered</strong>.</p><p>Please ensure the <a data-footnote-ref href="#user-content-fn-1">payment address is properly set</a> before initiating a transaction.<br></p></td></tr><tr><td>Wrong Token / Network</td><td>The transaction was sent to an incorrect token address or network.</td><td><strong>User action</strong>: Before sending any funds, verify that the payment address and network details are correct.<br>Mistakes may result in irreversible loss of funds.<br><strong>Copperx action</strong>: Please contact the Copperx team so we can help you find the best possible solution.</td></tr><tr><td>Wrong Claim</td><td>Receiver address doesn’t match any checkout session from your organization.</td><td><strong>User action</strong>: Make sure you’re using the official and correct payment link for your session.<br>If you’re unsure, please contact support for assistance before proceeding.</td></tr></tbody></table>

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[^1]: Once you reveal QR code in checkout session paymemt address will automatically set.