Clear Your Stuck Payments
⚠️ Already Paid but Your Session Hasn’t Updated? If you've completed your payment but your session still isn't active, use our recovery tool to manually verify and process your transaction.
🔁 How to Use the Recovery Tool
Select the network you used (e.g., Solana Mainnet).
Paste the transaction hash from your payment.
Click "Reprocess" to submit your request.
We’ll review your transaction and respond based on its status.
✅ What Happens Next
You’ll receive one of the following responses based on your payment’s status
Partial Payment
Checkout session is incomplete.
User action: It looks like the payment you submitted is incomplete. Please complete the remaining amount to activate your session..
Complete Payment
Checkout session is already completed.
Business action: The transaction has already been successfully processed through Copperx. Please review the details and manually credit the user’s account as appropriate.
In Process
The transaction is already being processed.
Copperx action: The transaction has been detected. Please wait for network confirmation before proceeding with any further actions.
Missing Payment Intent
Payment intent amount or currency is not set. This is happens when user just sent payment to previously save address.
No action: At the time of checkout, no payment address was configured in the QR code. If funds were sent to a random or incorrect address, they cannot be recovered.
Please ensure the before initiating a transaction.
Wrong Token / Network
The transaction was sent to an incorrect token address or network.
User action: Before sending any funds, verify that the payment address and network details are correct. Mistakes may result in irreversible loss of funds. Copperx action: Please contact the Copperx team so we can help you find the best possible solution.
Wrong Claim
Receiver address doesn’t match any checkout session from your organization.
User action: Make sure you’re using the official and correct payment link for your session. If you’re unsure, please contact support for assistance before proceeding.
Last updated